Step 1
Confirm if your product is eligible for a full money back guarantee and/or exchange, which it is if:
There is an issue with the manufacturing of the product.
The product was damaged during shipping.
There is a missing component.
Step 2
If one or more of the above criteria in Step 1 are true, fill out the following form to request your: https://forms.gle/auswE6Npa4uDm6Pz8
Step 3
Henlight will get back to you within 7 days with a shipping label for you to print and apply to the product, for which you are to ship back accordingly.